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2
VOTE
CSAT - Ability for customer to update score
It would be great to have the ability to update a CSAT score. A user might initially rate the service poorly - perhaps due to a slower response or not receiving the answer they expected. However, as the conversation continues and the issue gets re...
0
Backlog
5
VOTE
M365 sensitivity labelling support (Purview)
M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...
0
Backlog
10
VOTE
6
VOTE
8
VOTE
Opening Links from Knowledge Base in New Tab
When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
0
Backlog
8
VOTE
1
VOTE
Live dashboard - Ability to see number of sent messages
As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
0
Backlog
1
VOTE
Update custom field value: add option for [Once] or [Always]
Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...
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Backlog
18
VOTE
6
VOTE