All ideas

Showing 1650 of 1650

Tag-triggered transitions for conversation stages

No description provided

5 months ago in Conversation Stages 0 Backlog

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.

over 1 year ago in Core Product Experience 4 Backlog

57 VOTE

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided

over 3 years ago in Managing/Updating Events 0 Backlog

15 VOTE

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)

11 months ago in Insights / Workflows 0 Backlog

7 VOTE

Multiple CSAT surveys per workspace

No description provided

5 months ago in CSAT 0 Backlog

58 VOTE

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

over 3 years ago in Admin audit trail 2 Planned

3 VOTE

[context] Control what can appear as similar conversation by adding conditions (inbox, tags ...)

Be able to specify or filter conversations shown as part of similar conversations based on a criteria like the same or a specific: Inbox Tag Contact Account

2 months ago in AI / AI similar conversations 0 Backlog

6 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

4 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

2 VOTE

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

about 2 months ago in Admin Experience / Core API 0 Backlog

57 VOTE

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.

over 3 years ago in New integration requests 1 Backlog

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