ADD A NEW IDEA
-
Activation1
-
Admin Experience109
-
AI12
-
Backoffice2
-
Client Platform93
-
Contacts79
-
Core Product Experience604
-
Developer Platform333
-
Insights46
-
Analytics areas0
-
Analytics Exporting Data2
-
Analytics Functionality7
-
CSAT14
-
Direct connectors0
-
Insights - Other2
-
Insights - Systems0
-
Metrics13
-
Breakdowns and totals2
-
Business Hours and time measure3
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base85
-
Live Chat110
-
Search25
-
Systems68
-
Workflows105
All ideas
Status:
Backlog
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 1442
1
VOTE
Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically
To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
1
VOTE
1
VOTE
When adding a contact group to Sequence recipients, all contact columns should be added to the recipient table.
Feature request When selecting a contact group in the sequence recipients editor, all the contact card columns should be added to the sequence recipient table. Current behavior When adding a contact group to the sequence recipient table, only the ...
1
VOTE
Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply
Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
1
VOTE
1
VOTE
2
VOTE
1
VOTE
2
VOTE