ADD A NEW IDEA
-
Activation
-
Admin Experience
-
AI
-
Backoffice
-
Client Platform
-
Contacts
-
Core Product Experience
-
Customer Portal
-
Developer Platform
-
Insights
-
Analytics areas
-
Analytics Exporting Data
-
Analytics Functionality
-
CSAT
-
Direct connectors
-
Insights - Other
-
Insights - Systems
-
Live dashboard
-
Metrics
-
-
Knowledge Base
-
Live Chat
-
Search
-
Systems
-
Workflows
All ideas
Filter by:
Status
- FILTER BY STATUS
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 1756 of 1756
4
VOTE
Auto-switch email signatures for newly composed and reply emails
Hello, I'm able to set multiple email signatures and swap easily between them, where I have one for newly composed emails and one for reply emails, but it would be useful if new and reply emails could automatically detect when to use these two opt...
4
VOTE
Ability to tell if a calendar the user is subscribed to is "offline"
When a user schedules on the offline calendar with no success, they don't know that an offline calendar is not actually available. Provide an indication that the calendar they are subscribed to is currently an online shared calendar and not an off...
4
VOTE
Ability to open a conversation link in a pop-up window
Instead of having a conversation link open up in the main reading pane with the rest of the UI on the sides (conversation list, folders navigation, etc.), have it open up independently as if we double clicked on an existing conversation and opened...
4
VOTE
3
VOTE
Making the teammates visible in the view' settings
When you create a view, you can add it to teammates' sidebars right away. But once you add people from the view settings and then save, when you come back to the view, you don't see which teammate was added so you don't know who has access and who...
3
VOTE
2
VOTE
Separate KBs for different workspaces or teammate groups
We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
4
VOTE
Expose Conversation Seen information for teammates via the API
Would like the addition of an API endpoint for Conversation/Message opened. This datetime is briefly referenced in the Analytics Report for Handle Time. This would be useful, in at least one way, for capacity analysis by measuring how much time a ...
4
VOTE
3
VOTE