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Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
4 months ago in Ticketing 0 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
4 months ago in Core Product Experience 0 Backlog

Manage Shifts with Teammate Groups

No description provided
4 months ago in Admin Experience / Workforce management 0 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
4 months ago in Schedule - manage your calendar 1

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
4 months ago in Admin Experience / Workforce management 0 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
4 months ago in Schedule - manage your calendar 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
4 months ago in Insights 0 Already available

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
4 months ago in Live Chat 0 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
4 months ago in Chatbots / Live Chat 0 Planned

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
4 months ago in Admin Experience 0 Backlog