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Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
almost 4 years ago in Permissions 0 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
8 months ago in AI / AI summary / Core Product Experience 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 1 year ago in Admin Experience 2 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 1 Backlog

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?
almost 2 years ago in Core Product Experience 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
4 months ago in Insights 0 Backlog

Face ID and Pin quick login for mobile app

My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID
12 months ago in Native features 0 Backlog

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.
almost 2 years ago in Accounts Manager 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
over 1 year ago in Workflows 1 Backlog

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.
4 months ago in Insights 0 Backlog