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Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...

over 1 year ago in Filters / Tech - Search performance 0 Backlog

8 VOTE

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.

over 1 year ago in Comments / @ mentions 2 Backlog

2 VOTE

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...

5 months ago in Dynamic objects 0 Backlog

2 VOTE

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

5 months ago in AI / AI tagging 0 Backlog

2 VOTE

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...

5 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

6 VOTE

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

over 1 year ago in Chatbots 0 Backlog

6 VOTE

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.

over 1 year ago in Knowledge Base 2 Backlog

8 VOTE

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...

almost 2 years ago in Two-way sync 0 Backlog

16 VOTE

CSAT: Multiple language support

No description provided

over 3 years ago in CSAT - Customisation - general 0 Backlog

18 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

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