Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
Ability to add and remove inbox delegations for other teammates
Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
Filter irrelevant tags out of Analytics' tag tables
The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...