All ideas

Showing 1615 of 1615

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

4 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

1 VOTE

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.

4 months ago in Custom fields 0 Backlog

1 VOTE

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.

4 months ago in New integration requests 0 Will not do

6 VOTE

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.

4 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

1 VOTE

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".

4 months ago in Core Product Experience 0 Backlog

1 VOTE

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...

4 months ago in Developer Platform 0 Backlog

2 VOTE

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

4 months ago in AI / AI summary / Core Product Experience 0 Backlog

1 VOTE

Enable Native Translation

Build native translation into FRONT. Global companies work in many languages, and not translating customer requests like Gmail and Outlook natively slows customer service efficiency.

5 months ago in AI 0 Planned

2 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

5 months ago in Insights 1 Will not do

2 VOTE

Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...

5 months ago in Knowledge Base 0 Backlog

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