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https://frontjira.atlassian.net/browse/PB-10491 // 11 conversations linked
about 4 years ago in Triage - get to inbox 0 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
over 1 year ago in Core API 2 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
over 1 year ago in Assigning / Teammate availability 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
over 1 year ago in Advanced rule conditions and actions / Workflows 0 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
about 1 year ago in Desktop 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
almost 2 years ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
almost 2 years ago in Core API 0 Backlog

[accuracy] See more similar conversations

It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
7 months ago in AI / AI similar conversations 0 Backlog

[UX] Better conversation preview for Similar Conversations

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
7 months ago in AI / AI similar conversations 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
almost 2 years ago in Insights 0 Backlog