All ideas

Showing 1615 of 1615

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create

3 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

2 VOTE

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

3 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

1 VOTE

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...

3 months ago in Custom fields 0 Backlog

15 VOTE

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls

3 months ago in Voice 0 Backlog

4 VOTE

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...

4 months ago in Developer Platform / Partner Integrations 1 Backlog

6 VOTE

CSAT link expiration

Set a duration after which the survey is not accessible

4 months ago in CSAT - Customisation - Survey 1 Backlog

2 VOTE

Comment-triggered transitions for conversation stages

No description provided

4 months ago in Conversation Stages 0 Backlog

3 VOTE

API-triggered transitions for conversation stages

No description provided

4 months ago in Conversation Stages 0 Backlog

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

4 months ago in Conversation Stages 0 Backlog

2 VOTE

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.

4 months ago in Collaborate - work together seamlessly 0 Backlog

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