All ideas

Showing 1686 of 1686

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

8 months ago in AI / AI summary / Core Product Experience 0 Backlog

6 VOTE

Change sender line name back to my actual name instead of "Me"

It is very difficult to find emails when they are all listed as "Me". Can we please change them back to the name?

almost 2 years ago in Core Product Experience 0 Backlog

6 VOTE

Allow multiple accounts per contact

We have clients who own multiple businesses. It would be very useful if a single Contact could be associated with multiple Accounts. This would allow our Contacts organization in Front to better match reality.

almost 2 years ago in Accounts Manager 0 Backlog

3 VOTE

Face ID and Pin quick login for mobile app

My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID

12 months ago in Native features 0 Backlog

1 VOTE

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

4 months ago in Insights 0 Backlog

5 VOTE

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"

over 1 year ago in Workflows 1 Backlog

4 VOTE

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

over 1 year ago in Assigning / Compose - write efficiently with quality 1 Backlog

4 VOTE

Ability to emoji react to emails

It would be cool if we could react to emails with emojis such as how we can react to comments.

over 1 year ago in Collaborate - work together seamlessly / P3 display 0 Backlog

1 VOTE

Default workspace for Analytics

Allow to set a default workspace on which Analytics loads. Avoids loading a workspace with lots of data, during which it's not possible to switch to desired workspace.

4 months ago in Insights 0 Backlog

1 VOTE

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

4 months ago in Insights 0 Backlog

Please enter your email address

FILTER BY CATEGORY