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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...

over 1 year ago in Insights / P3 display 0 Backlog

3 VOTE

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"

9 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

5 VOTE

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 2 Backlog

7 VOTE

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.

almost 2 years ago in Teammate management 0 Backlog

7 VOTE

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.

almost 2 years ago in Attachments / Core Product Experience 0 Backlog

6 VOTE

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.

over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 2 Backlog

5 VOTE

Split calendar view (as Outlook)

Have different calendar to see others availability instead of having all in one --> unreadable

over 1 year ago in Calendar View 0 Backlog

4 VOTE

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app

about 1 year ago in Knowledge Base 0 Backlog

10 VOTE

Report on individual tags

No description provided

over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

1 VOTE

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email

3 months ago in AI / AI summary 0 Backlog

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