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Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
20 days ago in Snooze 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
20 days ago in Knowledge Base 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
20 days ago in Message headers / metadata 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
21 days ago in Knowledge Base 2 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
21 days ago in Filters 0 Backlog

Pin parent tag and ALL nested tags to sidebar

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
21 days ago in Tags 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
21 days ago in New integration requests 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
22 days ago in Links 5

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
23 days ago in Chatbots 0 Backlog

Create a custom channel for ICE Chat

ICE Chat is a chat channel for to facilitate c ollaboration with other market participants using Chat. The ICE's messaging system offers diverse set up options that can be tailored to support your compliance requirements. React to trade opportunit...
23 days ago in New integration requests 0 Backlog