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Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
3 months ago in Live Chat 0 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
6 months ago in Existing integrations 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
8 months ago in Filters 7 Launched

Telegram channel integration

over 2 years ago in New integration requests 0 Launched

Setting for a compact or compressed view of the conversation list so that you can see more emails at once

Have the option for a condensed view with less information density in order to see more emails on screen at once.
about 3 years ago in P2 display - conversation list 3 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
about 1 year ago in Suggestions 2 Launched

Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
9 months ago in Email channels 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
about 1 year ago in Filters 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
11 months ago in Live Chat 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
10 months ago in Company rules 0 Launched