All ideas

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...

The ability to restrict access to view KB content by certain teams or user groups in Front.

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

Ability to customize text in Customer Satisfaction surveys.

Send and receive messages on WhatsApp Business channels directly from Front.

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.