All ideas

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...

Ability to hide left sidebar to focus just on the conversations list and reading pane

When a teammate’s status is set to Out of Office, provide an option to allow new conversation assignments from rules and prevent unassigning existing conversations when new activity occurs.

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...

Create endpoints on the Front public API to manage teammate Groups.

It'd be great to be able to convert a Date dynamic variable into a custom date/time format string, e.g. "MMM YYYY"

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Our team uses branching rules to route conversations to the correct workflows, but once messages enter a branch, there is no option to distribute workload evenly. This creates uneven assignment, unassigned emails, and extra manual queue management...

When building a Macro, be able to access the "current teammate" in Dynamic Variables to include some information about them in the conditions or actions.