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API endpoint to query Live Dashboard metrics

No description provided
about 1 month ago in Insights 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
about 2 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 2 months ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
about 2 months ago in CSAT 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
about 2 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
2 months ago in Knowledge Base 0 Backlog

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
2 months ago in Knowledge Base 0 Backlog