Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 2054

Enable/disable Macros

Rules have the option to be enabled or disabled. having this Feature in Macros, allows me to start building exactly how I need it. Save, and come back to finish up the macro. Or test variations of the same macro to see which gives us best results.
about 1 month ago in Workflows 1 Backlog

"Move to inbox" action: do not auto-archive personal copies for participants

Stop auto-archiving personal copies for teammates who are Participants when the conversation is moved from an individual's inbox to a shared inbox via the 'move to inbox' rule.
about 1 month ago in Workflows 0 Backlog

Preview automatically collected inputs in macros (for Connectors)

Ability to preview automatically collected information (via rules or AI extraction) before a macro submits data to a third-party system via a connector. This preview step would allow users to correct any inaccurate or unexpected information prior ...
about 1 month ago in Developer Platform / Dynamic objects / Macros 0 Backlog

Sequence: cc more than one recipient, send from more than one cc

Rather than send each person a separate email, it would be great if we could separate by comma in the csv and have the sequence go to multiple recipients. Also, cc'ing more than one person in the To/From/Cc/Bcc fields.
about 1 month ago in Outbound/Sequences 0 Backlog

Trigger based on Teammate notification

Please consider adding a trigger for "being notified" (especially triggered by another rule). This would be incredibly powerful for daisy-chaining workflows. e.g., trigger rule when I have been notified by another rule. Use case: when an email is ...
about 1 month ago in Rule trigger 0 Backlog

Allow for Contact and Contact List Restriction for IdP-Managed Teammate Groups via the API

If a teammate group's membership is managed by an IdP (Entra, Okta, etc.), the teammate group cannot be edited in Front via the API. This behavior prevents Admin from controlling a teammate group's contacts and contact list access. To control the ...
about 1 month ago in Teammate Groups 0 Backlog

Ability to test all new rules created

We need the possibility to test all rules not only some to make sure it is working as expected.
about 2 months ago in Workflows 0 Backlog

Staffing goals: set goals at the hour level

Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
about 2 months ago in Workforce management 0 Backlog

Rule tester: backward compatibility test suite

Be able to create a test suite of conversations and the desired branch that was taken for them in a Front rule. If I had this capability, I could ensure that any new changes to a branch by Autopilot answer rule did not break backward compatibility...
about 2 months ago in Autopilot advanced features / Rule management 0 Backlog

Rule tester: test Autopilot on specific message / version of the conversation

As a Front user setting up a branch by autopilot rule, I want the ability to test the rule on a specific message in the conversation. Otherwise, if I test on the conversation as a whole, the context may be different than what I hope to test. As is...
about 2 months ago in Autopilot advanced features / Rule management 0 Backlog