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Allow personalized settings for auto-created contacts for individual inboxes

The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...
over 1 year ago in Contacts 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog

Adding "Reply as a New Conversation" as an Option

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Remind to send the email after answering

Suggestion for Front to remind the user that some emails have been written but not sent. It has happened to me several times, when I compose a response to an email, but just forget to click on "Send".
over 1 year ago in Composer 0 Backlog

Track user's web client information (OS, device) when they write in via Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
over 2 years ago in Live Chat 0 Backlog

Support more than 4 recipients for seen receipts

No description provided
over 2 years ago in Other (Systems) 0 Backlog

Allow additional URL schemes

The composer does not allow the use of uncommon URL schemes in hyperlinks, and does not automatically linkify URLs using uncommon URL schemes. Also, links in incoming messages that use uncommon URL schemes are silently blocked. They still appear t...
over 1 year ago in Core Product Experience 0 Backlog

Swiping improvements on the iOS apps

I’d like to put in a feature request to make better use of swiping in the Front iOS apps. A really useful feature in the default email client in iOS (Mail app) is the ability to do just about everything you need from the inbox list. Adjusting the ...
over 1 year ago in Client Platform / Mobile 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
over 1 year ago in P2 display - conversation list 0 Backlog