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Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 3 years ago in Business Hours and time measure 0 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago in Load balancing 0 Backlog

Allow developers to declare type of a custom channel

let customers "declare" the type of a custom channel? Like the implementation would be custom but we could still see it as "chat" or "voice" or "SMS" for other parts of the app? https://front.frontapp.com/open/cnv_fprkd4z?key=2WA7WXqjVd6l0ZyPEZB-Z...
11 months ago in Channel API 0 Backlog

Don't remove Snooze on Out of Office Replies

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?
11 months ago in Snooze 0 Backlog

Trigger rules on dynamic object updates

Allow rules to be triggered each time a dynamic object is updated
11 months ago in Dynamic objects 0 Backlog

Hiding Plug-Ins

We have an API plug in that we don't want to remove, but we would love the ability to hide it from all of our team at once rather than having everyone have to hide it individually.
11 months ago in Developer Platform 0 Backlog

Add an 'is_archived' flag to the tag API response

As per the title suggests, currently there is no way to tell if a tag returned by the 'List tags' endpoint is archived or not (please correct me if Im wrong). As Im trying to automate the process of tagging email, I recently ran into an issue wher...
11 months ago in Developer Platform 0 Backlog

Option to disable auto bullets on "*" or "-" in iOS Mobile App (like on deskstop)

I some cases I paste items which start with "*" or "-" and FrontApp auto formats them to bullets. I want to be able to disable this as I can on the desktop.
11 months ago in Compose - write efficiently with quality / Native features 0 Backlog

Multiple plugins open simultaneously

Sometimes I need to copy multiple fields of information directly from one plugin to another. Having multiple plugins all open could also allow more of a customizable "dashboard" experience in Front.
11 months ago in Developer Platform 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
11 months ago in Other (Contacts) 0 Backlog