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Object/resource management

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Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
about 1 month ago in Default channel management 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
about 1 month ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
7 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Trash specific messages (without hard deleting them)

Ability to trash specific messages in a conversation, but not har delete them.
10 months ago in Manage conversation content 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
11 months ago in Bulk updates 0 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
about 1 year ago in Admin Experience / Resource management permissions 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
about 1 year ago in Bulk updates / Email channels 0 Backlog

Ability for admins to un-delete tags, message templates, or rules

No description provided
over 1 year ago in Object/resource management 0 Backlog

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.
over 1 year ago in Resource access settings 1 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 1 year ago in Signature management / Teammate Groups 0 Backlog