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Object/resource management

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Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
about 1 year ago in Resource access settings 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
about 1 year ago in Object/resource management 0 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
over 2 years ago in Bulk updates 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
7 months ago in Admin Experience / Resource management permissions 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
about 1 year ago in Object/resource management 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 2 years ago in Object/resource management 1 Backlog

Convert/merge Workspace tags to Company tags

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...
about 1 year ago in Object/resource management 0 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
about 2 years ago in Custom fields / Resource management permissions 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
about 3 years ago in Permissions / Signature management 0 Backlog