ADD A NEW IDEA

All ideas

Showing 1755 of 1755

Ability to bring high priority inboxes to the top of the sidebar

Give people more flexibility to reorder inboxes to ensure high priority inboxes are not lost at the bottom of their sidebar or below the fold.
about 2 years ago in P1 navigation - left pane 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
about 1 year ago in AI / AI data extraction 0 Backlog

Improve visual difference between comments and messages

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.
about 1 year ago in P3 display 0 Backlog

Disable hidden mailboxes sync to Front contacts or make it optional

If the mailbox is hidden from the Global address list, it will not show in Outlook's address book, and will not populate in the "To" field if you draft a new message. But despite the mailbox being hidden, if Outlook directory sync is enabled in F...
about 1 year ago in Contacts 0 Backlog

Linking conversations shows up across all conversations

At the moment if we link conversation A with conversation B, we still need to link conversation B with conversation A to show the link. It would be great if linking would automatically show across all conversations rather than doing it twice for e...
about 1 year ago in Core Product Experience 0 Backlog

More / custom colors for fonts

Add more colors for fonts
almost 4 years ago in Composer 0 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
over 2 years ago in Composer 1 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
over 1 year ago in Existing integrations 0 Backlog

Mastodon channel support

No description provided
about 2 years ago in New integration requests 0 Backlog

Keep 1 pinned comment in the email view at all times

When you make a new comment, it shows on the email "feed" (the section between the opened email and the left sidebar where all the emails are), but when someone replies, the comment disappears from the "feed". You can still find it if you open the...
about 2 years ago in Core Product Experience 1 Backlog