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Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
over 2 years ago in Live Chat 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
over 2 years ago in Filters 0 Launched

Improve the Advanced Search builder

Description: The advanced Search builder is here to help write a search by filling specific fields like: From, To, Subject, Body, Status, Tag, and Account. Request: Add filters like: "searching in attachments", "has an attachments", "context links...
over 3 years ago in Filters - Query builder 2 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
over 1 year ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
almost 2 years ago in Existing integrations 0 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
9 months ago in Macros 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
about 2 years ago in Live Chat 0 Launched

Views - filter by untagged / no tag

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.
almost 2 years ago in Core Product Experience 0 Launched

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
over 1 year ago in Admin Experience / Insights 1 Launched

In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
about 1 year ago in AI 0 Launched