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Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...

8 months ago in Core Product Experience / Linked conversations 0 Backlog

2 VOTE

Auto Redact Credit Card Information

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.

8 months ago in Core Product Experience 0 Backlog

1 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

4 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

1 VOTE

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.

4 months ago in Custom fields 0 Backlog

4 VOTE

Ability to add href sms link to signature

I wanted to be able to create clickable links in my signature. Was able to create a telephone link <a href="tel:+1xxxxxxxxxx" rel="noopener noreferrer">Call</a>, but not a link for sms <a href="sms:+1xxxxxxxxxx" rel="noopener norefe...

over 1 year ago in Signatures 0 Backlog

1 VOTE

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.

4 months ago in New integration requests 0 Will not do

2 VOTE

Segregate Shared Contacts by Workspace

Currently, shared contacts are shared with everyone in the company rather than by workspace. I'd like to be able to separate out shared contacts to specific workspaces, rahter than to everyone, to avoid confusion and support our security team's le...

8 months ago in Contacts 0 Backlog

4 VOTE

Add Read Receipts to Emails

Read receipts are required for some parts of our projects. The "Seen" function that does not list who exactly it was seen by, does not help us. It would be a great function if we could see exactly who read the email, and what date and time. Or eve...

over 1 year ago in Other (CPX) 0 Backlog

4 VOTE

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?

over 1 year ago in Attachments / Existing integrations 0 Backlog

7 VOTE

Instagram channel — add link to DM / post / story in message

No description provided

over 2 years ago in Existing integrations 1 Backlog

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