ADD A NEW IDEA

All ideas

Showing 1756 of 1756

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
7 months ago in P2 display - conversation list 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
7 months ago in Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
7 months ago in Knowledge Base 0

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
over 1 year ago in Knowledge Base 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
over 1 year ago in Notify 0 Already available

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
about 2 years ago in P3 display 0 Backlog

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
almost 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 3 Backlog

Play and send audio messages directly within the chat interface

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
about 1 year ago in Live Chat / WhatsApp 1 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
7 months ago in Admin Experience 0 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
about 2 years ago in Calendar View / Managing/Updating Events 0 Backlog