All ideas

Capabilities for predictive text when composing an email

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

Ability to reconfigure location of reading pane from the right to the bottom (similar to options in Outlook)