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Admin Experience

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Automatically empty trash after 7 days

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
about 2 years ago in Data retention 0 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
about 2 years ago in Custom fields / Resource management permissions 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
about 2 years ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
about 2 years ago in Data retention 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 2 years ago in Conversation/inbox permissions 2 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
over 2 years ago in Workspaces 0 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
over 2 years ago in Bulk updates 1 Backlog

Change Team Member default permissions

No description provided
over 2 years ago in Permissions 0 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
over 2 years ago in Restrictions 1 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 2 years ago in Object/resource management 0 Backlog