Admin Experience

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Set Default Font @ Company Level

Our customer's marketing team requires Calibri 16 as a company-wide font. Today, they have to copy text in Calibri 16 from a word doc, then manually paste and save it as a font in Front.

5 months ago in Admin Experience 0 Backlog

15 VOTE

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

over 3 years ago in Increase granularity of admin permissions 0 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

almost 4 years ago in Data retention 0 Backlog

1 VOTE

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...

3 months ago in Accounts Manager / Admin Experience 0 Backlog

2 VOTE

Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.

6 months ago in Admin Experience 0 Backlog

6 VOTE

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...

over 1 year ago in Custom fields / Signatures 0 Backlog

3 VOTE

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"

9 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

5 VOTE

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

over 1 year ago in Admin Experience 2 Backlog

7 VOTE

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.

almost 2 years ago in Teammate management 0 Backlog

1 VOTE

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

3 months ago in Admin Experience / Live Chat 0 Backlog

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