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Admin Experience

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Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
8 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

New default channel option: Dynamically select channel based on inbox currently being viewed

If the 'Default channel' preference is left blank, the default channel selected for a new conversation is dynamically selected based on the inbox currently being viewed. This is a useful behaviour, but it is fairly blank since it is only applied i...
over 1 year ago in Default channel management 0 Backlog

Audit trail for template create/edit/deletion

Allow admins to view when templates have been created, edited or deleted, including which user made the change.
about 1 year ago in Admin audit trail 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
about 1 year ago in Signature management / Teammate Groups 0 Backlog

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
about 1 year ago in Signature management 0 Backlog

Export message templates to CSV

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
12 months ago in Admin Experience 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
9 months ago in Admin Experience / Resource management permissions 0 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
almost 2 years ago in Teammate Groups 2 Backlog

Centralized Dashboard to Manage Teammate Availability

Something team leads can use to easily toggle management
5 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
over 2 years ago in Workspaces 0 Backlog