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Admin Experience

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End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...
4 months ago in Admin Experience 0 Backlog

Show time off end date next to a teammate's name

No description provided
3 months ago in Admin Experience / Teammate management 0 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
2 months ago in Admin Experience 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
9 months ago in Admin Experience 1 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
6 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
about 1 month ago in Admin Experience 0 Backlog

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
over 1 year ago in Teammate management 1 Backlog

Prevent users from sending messages with shared channels

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
over 1 year ago in Default channel management 0 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
over 3 years ago in Admin audit trail 2 Planned

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
about 1 year ago in Admin Experience / Message templates 0 Backlog