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Admin Experience

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Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
about 1 year ago in Admin Experience / Workforce management 0 Backlog

Disable 'Track sent emails' setting for all channels

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
about 4 years ago in Admins can lock teammate-level settings / Compliance & security 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
over 1 year ago in Admin Experience 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
almost 4 years ago in Object/resource management 2 Backlog

Allow admin to edit teammate login email

Today there is no simple way for a teammate's login email to be updated from within the company settings. Editing the email could potentially trigger a notification to the user. There may be some cases where editing the login email is not permitte...
about 2 years ago in Login and SSO settings 1 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
about 1 year ago in Custom fields 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
over 1 year ago in Login and SSO settings 0 Backlog

Bulk update tags

Enable tag properties to be bulk updated, such as: Which inboxes the tag is restricted to "Display in conversation lists" setting Please leave a comment with the tag properties you would like to update in bulk.
about 4 years ago in Bulk updates 0 Backlog

Company admin can reset password on behalf of a teammate

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...
about 4 years ago in Admins can control more teammate settings / Login and SSO settings 0 Backlog