Admin Experience

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

Provide an overview off all inboxes when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Provide an overview off all channels when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Provide an overview off all message templates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Provide an overview off all teammates when doing housekeeping and auditing. This could be a global export and/or per-Workspace.