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Rule Folder

Ability to organise rules into folders so that they are easy to find.
over 2 years ago in Rule management 0 Backlog

Always add a recipient when using a specific message template

No description provided
over 3 years ago in Message templates / Other (workflows) 0 Backlog

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
over 2 years ago in Workflows 0 Backlog

Collect teammate answers: allow optional text prompts

When a Macro has a Collect Teammate Answer step, leaving a text field empty could be a valid response that triggers a different branch condition. An option within "Add prompt" to mark a text field as Optional would allow for this added flexibility.
7 months ago in Macros 0 Backlog

Duration-type dynamic variables & custom fields

Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
over 3 years ago in Smart rules 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 3 years ago in Other (workflows) 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
about 2 years ago in Views 0 Backlog

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
about 4 years ago in Rule conditions 1 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 4 years ago in "Create new conversation" actions 0 Backlog