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Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
8 months ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables / Insights 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
about 1 year ago in CSAT 0 Backlog

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights / Outbound analytics 1 Will not do

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
over 2 years ago in Insights / Metrics / Outbound analytics 0 Backlog

Lock down Make inbox visible to analytics button

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
4 months ago in Admin Experience / Insights 0 Backlog

AI connectors

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
4 months ago in AI / AI answer for chat / Developer Platform / Direct connectors / Insights 0 Backlog

Fix date ranges in Saved Views - Analytics

Currently, it is not possible to create and save views with fixed date ranges.This would make reporting more intuitive and easy going. Also data would be visible with one click.
9 months ago in Analytics - filters - Date / Insights 1 Will not do

CSAT always connected to an email address

I get a fair few CSATs with no understanding of the origin. In our organisation we need to know the source of the feedback. Please provide an option to make email address submission obligatory when the CSAT has been emailed to multiple recipients.
over 1 year ago in CSAT 0 Backlog

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
9 months ago in Insights 0 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
9 months ago in CSAT 0 Backlog