RELATED IDEAS
Make sure that CSAT reviewers are identified
It should be possible to know who left a CSAT comment:
To correctly attribute to a contact
To avoid self ratings from agents
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ADMIN RESPONSEJul 24, 2025
Your idea is now live and open for voting.
I came here to submit this sage request after realizing that our team can submit their own survey responses. This renders the feature fairly useless in my mind as the occasional extra 5-star review makes a big different to teammates average rating.
I'm not sure exactly how this might work, but perhaps there is a way to verify ownership of the email address for the reviewer in a way that is not too cumbersome.