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Status Backlog
Categories CSAT
Created by Guest
Created on Jan 31, 2024

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Identify CSAT survey respondents

Problem
CSAT survey comments don't show who submitted them, making it impossible to attribute feedback or identify potential self-ratings by agents.

Request
Display the identity of who submitted each CSAT survey comment.

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Guest
    Feb 11, 2026

    I came here to submit this sage request after realizing that our team can submit their own survey responses. This renders the feature fairly useless in my mind as the occasional extra 5-star review makes a big different to teammates average rating.

    I'm not sure exactly how this might work, but perhaps there is a way to verify ownership of the email address for the reviewer in a way that is not too cumbersome.

    Reply
10 MERGED

CSAT: Disallow self-ratings

Merged
No description provided
about 5 years ago in CSAT 0 Backlog
3 MERGED

CSAT: Identify Submitter

Merged
We would like a way for Admins to be able to see who the response came from.
about 2 years ago in CSAT 0 Backlog