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Insights

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Outbound communication metrics

Open and Reply rates etc.
11 months ago in Insights 1 Will not do

Tracking conversations assigned by someone

The same idea of tracking assignees but instead being able to see who assigned conversations
11 months ago in New metrics 1 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
12 months ago in Insights - Other 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights - Other 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
about 1 year ago in Insights 0 Already available

Report on individual tags

No description provided
over 3 years ago in Existing metrics 0 Backlog

Show nesting of tags in tag report

No description provided
almost 4 years ago in Existing metrics 0 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
9 months ago in Investigation features / New metrics 0 Backlog

Resolution metrics per teammate

Want the ability to add the 'number of resolved conversations' as a column in the teammate report. Want to have a quick view of how many conversations each teammate in the workspace completed.
over 1 year ago in Existing metrics 1 Backlog

Message template report - Outbound metrics - open, click, reply

Outbound metrics (seen / opened / nb of reach out before reply)
over 4 years ago in Insights 1 Will not do