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[test] AI suggested replies testing playground

Requests: I want to test how suggested replies would answer specific inquiries. I would like to access my KB content Today: I can't do that except if I send myself a fake email or if I create a testing inbox.

2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

1 VOTE

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...

2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

2 VOTE

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.

3 months ago in AI / AI tagging 0 Backlog

2 VOTE

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.

3 months ago in AI / AI tagging 0 Backlog

11 VOTE

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview

3 months ago in AI / AI suggested replies (auto draft) 0 Backlog

2 VOTE

[action] More text transformation for AI Compose (continue writing, explain, summarize, generate actions items...)

Our team loves the new compose with ai tool. It would be awesome to also have the following options within the compose with ai tool so our team can be more effective when communicating with in front. Se images from another platform that has these ...

3 months ago in AI / AI compose / Compose - write efficiently with quality 0 Backlog

10 VOTE

Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.

3 months ago in Search 0 Backlog

6 VOTE

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.

3 months ago in AI / AI tagging 1 Backlog

1 VOTE

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...

3 months ago in Admin Experience 0 Backlog

1 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

3 months ago in AI 0 Backlog

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