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Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
over 1 year ago in Core Product Experience 0 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
over 1 year ago in P3 display 0 Backlog

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
5 months ago in AI / AI summary / Core Product Experience 0 Backlog

A centralized team calendar for a shared inbox

No description provided
about 2 years ago in Cal Collaboration 0 Backlog

More color options for calendar events

Request to choose from a larger range of colors for calendar events
about 2 years ago in Calendar View 0 Backlog

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)
over 1 year ago in Cal/scheduling efficiency 0 Backlog

Ability to create custom fields via the API

No description provided
over 1 year ago in Developer Platform 0 Backlog

Allow views to be created from Personal Inbox, not just Shared Inbox

Right now you can create a View (basically a saved filter view) but then only select from Shared Inboxes. You should be able to create a filter view and save that view where you can select your Personal Inbox. This is more flexible than Tags, whic...
7 months ago in Core Product Experience 0 Backlog

Knowledge Base: Show article category in search results

Show the article category when searching for the article. Right now it only shows once you're clicked into the article.
12 months ago in Knowledge Base 0 Backlog

Schedule go-live/publish dates for articles

(For internal knowledge base use case) - Allow us to update processes ahead of time and launch when ready
12 months ago in Knowledge Base 0 Backlog