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View Contacts on Mobile App

No description provided
8 months ago in Contacts / Mobile 1 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
10 months ago in Dynamic objects 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
about 1 year ago in Core Product Experience 1 Backlog

Drag & drop images as attachments instead of inline with message

No description provided
almost 2 years ago in Attachments 0 Backlog

Assign uploaded "emoji" icon to a tag in the inbox

When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
over 1 year ago in Tags 2 Backlog

Manage Workspace role/permissions with Teammate Groups

Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
almost 2 years ago in Teammate Groups 2 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
over 1 year ago in Core Product Experience 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 1 year ago in Calendar - other 0 Backlog

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
about 2 years ago in Cal/scheduling efficiency 0 Backlog