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Enable external login access for knowledge bases

Today, internal KBs can only be accessed by users logged in to Front. External KBs can be accessed by anyone with the link. We do not support custom authentication for readers to access either of these KBs.
10 months ago in Knowledge Base 6 Backlog

Keep calendar reminder notifications visible until manually dismissed

Make calendar reminders more obvious either visually or with sound.
about 3 years ago in Event notifications 2 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 7 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
10 months ago in Admin Experience / Custom fields 0 Backlog

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
about 1 year ago in Core Product Experience 1 Backlog

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 1 year ago in Core Product Experience 3 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Create & view events from ICS files

No description provided
almost 3 years ago in Create New Event 6 Backlog

Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
almost 3 years ago in Contacts Manager 0 Backlog