All ideas

Sometimes having the ability to override an SLA timer is required from various actions such as: Internal customer emails OOO automated emails trigger a SLA reply but no action is needed Conversations requiring no actions During initial o...

Ability to cancel & retrieve an email after sending

Playbooks are Front's new automation tool designed to handle multi-step, conversational workflows that resolve complex customer inquiries over time.

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.

As a Front company admin deploying an API-based integration that requires access to individual teammate inboxes, I want to enable the "Allow access to my individual resources via the API" setting for all relevant teammates in bulk — either across ...

Currently users can use the "email header contains content-type:multipart/report " condition to prevent Inbox Rules from executing on Delivery Status Notifications. However, it would be great if this was automatic and fell under the same scope of ...

Ability to use the Front app while being offline - all major functionality

More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...