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Contacts

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Contact Lists Specific to Users

It would be helpful to be able to limit contact lists to only certain teammates. We have contacts will similar names and other departments accidentally send to the wrong address at times.
about 1 year ago in Contacts 0 Backlog

Confirmation of Contact Created in SFDC Plug-in

When a contact is created in the SFDC P4 Plug-in, there is no definitive confirmation that the contact has been created. This leads to confusion and duplicate entries of the same contact into our SFDC database
about 1 year ago in Contacts P4 Plugins 0 Backlog

Customizable Options for "Advance Notice" — Scheduling Links

For the "Edit scheduling links" feature, we should have the ability to edit the options available for the "Advance Notice" dropdown/picklist. For example, I think that "18 hours" or "20 hours" is a big omission. Let's say I work 9AM-5PM and a clie...
about 1 year ago in Accessing / Organizing Data / Scheduling Links 0 Backlog

Create contact list from email thread

Often times I get an email from a team lead who has copied their team in an email to me for group calls. It would be amazing to take all recipients from an email thread and create a contact list from that thread. Now, I have to copy them all over ...
about 1 year ago in Contacts 0 Backlog

Allow personalized settings for auto-created contacts for individual inboxes

The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...
about 1 year ago in Contacts 0 Backlog

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
about 1 year ago in Accessing / Organizing Data 1 Already available

Integrate Cadence Task closure into the Salesforce Add-on

Our team uses Salesforce Cadence to build client roadmaps, they appear as tasks. It would be great if we could close them through the Salesforce Add-On, like we can with Microsoft.
about 1 year ago in Contacts 0 Backlog

Find contacts in composer using list filters

The ability to choose a recipient based on list filters. For example, a contact has to be in both List A and List B to be able to show up in the contacts dropdown in the composer.
about 1 year ago in Contacts 0 Backlog

Sync Shopify Customers as Front Contacts

I want to be able to view full customer conversation history. Our phone system has their number and dumps those sms transcripts into our email inbox. If shopify had synced the contacts with front contacts, then this would work perfectly!
about 1 year ago in Contacts 0 Backlog

Contact list in composer: Select priority of recipient email to autofill

We use an email address that is CC'd on all of our emails. However, It no longer auto-populates and we have to manually type the whole email address. A feature that allows us to choose the priority of email address that auto-populate would be extr...
about 1 year ago in Contacts 0 Backlog