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Compose - write efficiently with quality

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Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
about 1 year ago in Compose - write efficiently with quality 3 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
almost 2 years ago in Attachments 0 Backlog

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.
3 months ago in Composer 0 Backlog

Limit team signatures only to certain teammates

Option for the company administrator to assign a signature to a particular person. Currently you can only assign a signature to an inbox.
about 1 year ago in Signatures 0 Backlog

Ability to have the Private Inbox Tag Removed from Discussions

To help with organization, it would be nice to have discussions allow a more permanent removal of the private inbox tag when moving the discussion to a another tag. This can help it remain with the tag, as it currently reopens to the Inbox.
8 months ago in Internal discussions 0 Backlog

Auto Cancel a Scheduled "Send Later" Email if responded to

Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...
8 months ago in Compose - write efficiently with quality 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
11 months ago in Custom fields / Signatures 0 Backlog

Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer

When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
6 months ago in Compose - write efficiently with quality 0 Backlog

Assign new draft to creator

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...
8 months ago in Assigning / Compose - write efficiently with quality 0 Backlog