Core Product Experience

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.

Views in Front are powerful, but currently the display logic assumes a conversation belongs in only one view at a time. The configuration sits at the Shared Inbox level, rather than being customisable per view. We would like the ability to configu...

We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.

Ability to preview attachments in an email without downloading.

Add recipient fields to message templates so they can be used repeatedly as well.

Currently, when an automated action fails, it does so silently, without showing any details anywhere in the app, either to teammates in the conversation or to admins through a log. Showing this information in the app would help users understand mo...

A button or shortcut to jump to the very first email of a conversation