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over 1 year ago in Compose - write efficiently with quality / Internal discussions / Keyboard shortcuts 3 Backlog

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over 1 year ago in Internal discussions 0 Backlog

Add variables for scheduling links in signatures

We have a hacky workaround for this using Teammate custom fields, but we'd love to be able to include a user's scheduling link in a signature via a variable (perhaps this also requires a way for a user to specify a default scheduling link?)
over 1 year ago in Scheduling Links / Signatures 0 Backlog

Cmd + click (or ctrl+click) to open in a new tab

My suggestion is pretty straight forward and easy to setup : I would like to be able to open things (like settings) in a new tab by right clicking and selecting the option, or cmd+click like in every other websites. My problem is when I want to cr...
over 1 year ago in Core Product Experience 0 Backlog

Filter out Snoozed Emails

In P2, have the ability to filter our emails that reopen from Snooze. Sometimes they can pop up in the middle of a workflow. Or, have a separate tab on the sidebar for only snoozed emails.
over 1 year ago in Core Product Experience 1 Will not do

Forwarding one section of a discussion

It would be great to forward a section of a discussion to a coworker. For instance, if I am having a discussion with my VP and he sends me an attachment with instructions I need to delegate to another member of the team, it would be useful to send...
over 1 year ago in Internal discussions 0 Backlog

Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
over 1 year ago in Triage - get to inbox 0 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
over 1 year ago in Existing integrations / Message templates 0 Backlog

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
over 1 year ago in Core Product Experience / Developer Platform 0 Backlog

Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
over 1 year ago in Composer 0 Backlog