Core Product Experience
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1
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Access runbooks, SOPs, checklists in the conversation
Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
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2
VOTE
Use AI to create dynamic message templates from a base template.
A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
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10
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2
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2
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6
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[granularity] Customizable context for AI summaries
The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...
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4
VOTE
2
VOTE
Get notification when someone reacted to your comment
It is a good idea to add the ability to get a notification when someone reacts to your comment. Sometimes users reacted with a Like instead of answering you. In this case, you can miss the positive reaction to your comment as there are no notifica...
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