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Core Product Experience

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Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
11 months ago in Message templates 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
11 months ago in Message templates 0 Backlog

Shut off apple watch notification for emails

Currently there is no way to stop getting email notifications on apple watches. Can we please get an option to shut them off somehow
11 months ago in Notifications 1 Backlog

One Click to Remove It From My Inbox

I want to be able to click one button to Archive/Unassign/Unsubscribe from a convo. We use SMS a lot and all out of the same threads. Getting these convos out of our "my inbox" is a multi-faceted headache. We made a rule to link together "archive"...
11 months ago in Triage - get to inbox 0 0 Backlog

When a calendar is selected and a new calendar event is created, automatically have the selected calendar as the organizer

No description provided
11 months ago in Calendar View 1 Backlog

Improved paste handling in comments

For example, it would be super useful to be able to select, copy and paste excel data into the comments, instead of having to screen capture data and paste it as an image
11 months ago in Comments / @ mentions 0 Backlog

Collapse messages on phone

In phone app (android) I can only expand messages but they can not be collapsed after.
11 months ago in Core Product Experience / Mobile 0 Backlog

Vacation responder to reply to full recipient list instead of just the inbound contact.

No description provided
11 months ago in Vacation responders 0 Backlog

Display more detailed hour info

We noticed that when using the "hours since an email was sent", it seems to round up to 1 day after about 19 hours. There is a big difference between 19 hours and 24 hours, and we often use the 1d to see at a glance if our queues are backed up bey...
11 months ago in Core Product Experience 0 Backlog

Remove email participants if they're removed from the conversation on subsequent replies

When working in Shared Inboxes, there are times when an external email participant may remove other recipients and send only to specific people. However, in Front, everyone still sees this if they were included on the original email. It's caused a...
11 months ago in Merge / privacy leaks / threading 1 Backlog