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Core Product Experience

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Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
over 2 years ago in P3 display 0 Backlog

Display the contact details of e-mails mentionned in the body

When I receive an e-mail containing an e-mail adress, I would like to be able to see the contact details linked ot this e-mail adress on the right pannel Use case: An e-mail from a customer got forwarded to our Front email adress. We want to displ...
4 months ago in Core Product Experience 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
over 3 years ago in All platforms / Core Product Experience 1 Backlog

Drag & drop an email as an attachment into a draft

Option to grab an existing e-mail communication and drop it into another one as attachment.
about 3 years ago in Attachments 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
about 2 years ago in Insights / P3 display 0 Backlog

Be able to translate tickets status name

No description provided
4 months ago in Ticketing 0 Backlog

the ability to search participants in the email/ internal comments thread

I would like to be able to, ideally, click on a subscriber icon and have a search result (like pinned comments) pop up with only their comments from an email /internal comment chain. I am often looking back to see what Karen or Bob said about such...
4 months ago in Core Product Experience / Search 1 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
over 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
about 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 3 Backlog

A preference to default to time stamp

No description provided
almost 2 years ago in Triage - get to inbox 0 5 Backlog