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Core Product Experience

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Auto-capitalize first letter in a sentence

No description provided
over 4 years ago in Composer 0 Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
over 1 year ago in Core Product Experience 1 Backlog

Inbox experience: view pending time-delayed rules in conversation activities

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
2 months ago in P3 display / Time-based options 0 Backlog

Ability to pin calendars of users who are not in Front

In the left panel of the calendar view, users should be able to pin calendars of arbitrary, non-Front user calendars if they have the permission to view them
over 2 years ago in Calendar View 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
over 2 years ago in Message templates 0 Backlog

Rule condition: if recipient is in Bcc field

Most of the time we're bcc'd by a customer, it is spam or a phishing attempt. I wish front could alert us natively via an obvious tag in the app (vs requiring us to create rules for hundreds of inboxes). Thanks!
2 months ago in Rule conditions / Tags 0 Backlog

Drag & drop images as attachments instead of inline with message

No description provided
over 2 years ago in Attachments 0 Backlog

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...
8 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

Add a forward button next to the reply button so it's more easily accessible

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Notification or indicator for emoji reactions

No description provided
almost 4 years ago in Notifications 1 Backlog